About Shin
Shin is an early-stage company in San Francisco building something new for people whose work happens in conversation: investors, consultants, founders and the teams around them. We’re in private beta and share the full product with finalists.
What you’ll do
- Onboard new teams: setup, integrations, single sign-on and security reviews.
- Solve technical issues with customers and engineering.
- Spot expansion opportunities and turn feedback into product improvements.
What you’ll bring
- 3+ years in customer success, solutions engineering or technical support for software products.
- Comfort with technical setup, troubleshooting and explaining it simply.
- Calm, organised and genuinely interested in how customers work.
What we offer
Competitive base salary, bonus and equity. Location: San Francisco, CA (on-site or hybrid).
How to apply
Email master@theshin.ai with the subject line “Customer Success Engineer”. Include a short note on why this role, and a link to your LinkedIn or CV.
Shin is an equal opportunity employer.